About NOC247 — Your Offshore NOC, Branded As You

NOC247 started inside a mid-sized US MSP that couldn't staff the graveyard shift without burning through senior engineers. After three hires, two resignations, and a lot of 2am Slack pings to the operations director, we built a follow-the-sun NOC team for ourselves — and then started running it for our MSP friends. Today we staff overnight, weekend, and full 24×7 NOC operations exclusively for MSPs in the United States and United Kingdom.

Built by MSP operators, for MSP operators

Every shift lead on our payroll has spent at least three years on the operations desk of a real MSP — running ConnectWise Automate scripts at 3am, arguing with a backup vendor over a failed job, or explaining to a client why their firewall decided to drop every VPN tunnel on a holiday weekend. That operational muscle memory is the difference between a NOC that closes tickets cleanly and a NOC that dumps raw alerts into your PSA and calls it a day.

The follow-the-sun model

We operate three overlapping eight-hour shifts staffed with analysts located in time zones that match the overnight or coverage window they are paid to own. Shifts are intentionally overlapped by 45 minutes so the outgoing lead can walk the incoming lead through every open ticket, every P1 watch item, and every client that's in a weird state. There is no 59-minute handoff email and a prayer. The handoff is live, logged, and chaired by a shift lead with real MSP ops experience.

For MSPs on the overnight-only plan, that means the handoff happens between your daytime team and our US-Evening shift lead, and then again between our APAC shift lead and your team the next morning. For 24×7 clients, all three shifts hand off internally every eight hours and your team gets one daily summary, not three.

Security posture

Access to your tools is governed by four non-negotiable rules, written into every MSA and audited monthly.

• SOC 2 aligned operational controls: We run on SOC 2-aligned policies for access management, password rotation (90-day enforced), endpoint hardening, and logging. The current control set and audit evidence is available under NDA to any MSP during onboarding.
• Least-privilege access only: The technician user we create in your RMM and PSA has the minimum permissions required to triage alerts and execute pre-approved runbooks. We never get domain admin, we never get billing access, and we never get exported client lists.
• GDPR for UK clients: For MSPs serving the United Kingdom, all analyst access to tools holding personal data is routed through our UK or EU-approved workforce pools, and data handling is documented in a DPA that maps to GDPR Article 28 processing requirements.
• Mutual NDAs with per-client coverage: Every NOC analyst signs your MSA and a master NDA on onboarding. For MSPs with highly sensitive clients in legal, finance, or healthcare, we can layer a client-specific NDA and restrict which analysts can touch that client's tickets.

Quality, not volume

A cheap NOC is the one that pages your on-call engineer for a disk at 91% at 2:47am. Quality is the NOC that knows 91% on that particular server has been 91% for six months, cross-references it against the last 30 days of ticket history, runs the approved cleanup script, and closes the ticket without waking anyone.

Every workflow is runbook-driven. Every SLA is audited against ticket timestamps from your own PSA, not our internal dashboard. Every month you get an SLA report, a noise-reduction trend line, and a list of monitors we think you should kill or create. Every quarter we sit down with your operations lead for a structured business review covering patching compliance, backup success, alert-close rates, and any new clients you want to bring into NOC coverage.

Why MSPs trust us

MSPs don't switch NOC providers because the price went up. They switch because the NOC keeps waking up the wrong person at the wrong time, or because the patching window caused a production outage, or because the monthly report doesn't match what the PSA actually says.

We earn renewals by being boring. Tickets close cleanly. Runbooks get followed. P1s get escalated with full diagnostics, not half a sentence. The SLA report lines up with what you see in your own PSA. And the phone gets answered with your company name, not ours.